Privacy Policy

At SentraX Forte Limited, we are committed to protecting your personal and health information. SentraX Forte Limited is a digital health platform designed for continuous chronic disease management, connecting patients, caregivers, and healthcare providers.

1. Information We Collect

To provide our services, we collect:

• Personal Information: Name, phone number, email address, age, gender
• Health Data: Blood pressure, heart rate, weight, vital signs, clinical notes, diagnosis, prescriptions, medication adherence logs
• Account Data: Patient role, caregiver links, doctor assignments, appointment history
• Device & Usage Data: App activity, login status, emergency alerts triggered, IP address, device type
• Storage: All data is stored with local storage for offline functionality, and synced when online

2. How We Use Your Information

We use your data to:

1. Monitor and manage chronic conditions such as hypertension, diabetes, and cardiovascular disease
2. Generate risk alerts based on vital sign thresholds: Green, Yellow, Orange, Red, Red Flash
3. Notify caregivers and doctors in real-time during emergency health events
4. Provide dashboards and trend analysis for patients and healthcare providers
5. Schedule appointments and send follow-up reminders
6. Improve SentraX Forte Limited services and enable offline-friendly healthcare in low-connectivity areas
7. Support public health goals: reduce hospital admissions and complications

We do NOT use your health data for advertising.

3. Data Sharing and Disclosure

We respect your privacy. Your data may only be shared with:

• Your consent: With linked caregivers and assigned doctors on the platform
• Healthcare providers: For treatment, diagnosis, and emergency escalation
• Legal authorities: If required by law or for public health reporting, with de-identified data
• Service providers: Technical vendors who help operate the app, bound by confidentiality agreements

We do not sell your personal or health data to third parties.

4. Data Security

We implement:

• User authentication and role-based access: Patient, Caregiver, Doctor
• Encrypted data storage and transmission
• Offline-first architecture to ensure data safety in low connectivity environments
• Access controls so only authorized users can view patient information

5. Your Rights

As a SentraX Forte Limited user, you have the right to:

• Access and download your health records
• Request correction of inaccurate health data
• Unlink caregivers or doctors from your account
• Request deletion of your account, subject to medical record retention laws
• Opt-out of non-essential notifications

6. Data Retention

Patient health records are retained to support continuous care. You may request deletion at any time, except where we are required to retain data for legal or medical purposes.

7. Children's Privacy

SentraX Forte Limited is intended for use by adults and caregivers. For patients under 18, a parent or guardian must provide consent and manage the account.

8. Changes to This Policy

We may update this Privacy Policy. We will notify users via the app and email when significant changes are made.

9. Contact Us

For questions, data requests, or concerns about your privacy, contact:

SentraX Forte Limited Team
Email: sentraxforteltd@gmail.com
Phone: +234 706 324 3807
Address: 57, Chief Berebia Jobson's Street, Agudama-Epie, Bayelsa State, Nigeria